Privacy Policy

Last updated: 10/06/2026

OwnerHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact details
• Property information and addresses
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process your transactions and manage your properties
• To communicate with you about your account and our services
• To improve and personalize your experience
• To send marketing communications (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity: To perform our contract with you
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and certain cookies
• Legal obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who perform services on our behalf
• Business partners: With your consent or as necessary to provide services
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal data appropriately.