Question 1

What is OwnerHub?

Accepted Answer

OwnerHub is a dedicated owner portal and communication platform for UK holiday park and resort operators. It provides park owners and residents with a personalised digital hub to access pitch information, documents, maintenance updates, and park notices. Park management teams use OwnerHub to streamline all owner communications and administration from a single branded platform.

Question 2

Who is OwnerHub for?

Accepted Answer

OwnerHub is designed for UK holiday park operators, resort managers, and park management companies who need a better way to communicate with their static holiday home owners, lodge owners, or pitch licence holders. It scales from small independent parks with fewer than 50 owners to large multi-site operators managing 150 or more. Both park operators and individual owners benefit from the platform.

Question 3

How does the owner portal work for park owners/residents?

Accepted Answer

Each owner receives a secure login link by email and gains access to their own personalised portal, viewable on any device without downloading an app. Inside the portal, owners can view their pitch details, read park notices, access documents such as their licence agreement, and submit maintenance requests. Only their own data is visible to each individual owner.

Question 4

Can OwnerHub be white-labelled for our park's brand?

Accepted Answer

Yes. OwnerHub is fully white-label ready, meaning the portal launches under your park's own logo, colour scheme, and optionally your own custom domain name. Owners interact entirely with your brand — OwnerHub branding is not visible to them. White-label branding is available on the Growth and Enterprise plans.

Question 5

What documents and notifications can be managed through OwnerHub?

Accepted Answer

OwnerHub's Document Hub supports the full range of park documentation including site licence agreements, annual fee statements, insurance renewal notices, park rules and guidelines, compliance notices, welcome packs, and seasonal updates. Park operators can also send targeted notifications to all owners or specific groups instantly. All documents are stored securely and accessible to owners at any time.

Question 6

How does OwnerHub help with compliance and due diligence (licence agreements, insurance renewals)?

Accepted Answer

OwnerHub gives park operators a reliable, auditable channel to distribute and track key compliance documents including site licence agreements, insurance renewal reminders, and regulatory notices. Because documents are delivered and acknowledged digitally through the portal, operators have a clear record of what was shared and when. This reduces the administrative burden of compliance and supports due diligence requirements for park operators.